AI customer service platforms in 2026 are shifting from just assisting agents...

https://technivorz.com/what-are-rest-and-a2a-protocols-in-ai-agent-integrations/

AI customer service platforms in 2026 are shifting from just assisting agents to actually resolving issues on their own. Teams are hitting up to 70% automation within a week, cutting costs from $3 per interaction down to under $0.50