I’ve been knee-deep in AI for customer service, and the 2026 platforms are...

https://www.slideserve.com/alicestone55/which-platforms-support-email-and-voice-from-the-same-ai-layer

I’ve been knee-deep in AI for customer service, and the 2026 platforms are finally hitting their stride. Some teams are getting to 70% automation within a week—not by replacing agents but by smartly helping them handle tricky issues faster