In 2026, AI customer service automation isn’t just about quick fixes—it’s about...

https://oliviasinsightfulthoughts.novacrestiq.com/posts/can-an-llm-safely-decide-refund-amounts-without-guardrails

In 2026, AI customer service automation isn’t just about quick fixes—it’s about smart assist vs resolve balance. Top platforms now handle 70% of routine tasks within a week, cutting costs from $3-$6 per interaction down to under $0.50