Voice AI can get answers wrong when it misunderstands requests or pulls...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can get answers wrong when it misunderstands requests or pulls incomplete data. Catching mistakes early means fewer customer headaches. One practical tip: use readback for order IDs so customers confirm what the system heard before moving on