Voice AI can mishear or misinterpret info, leading to wrong answers. A...

https://smoothdecorator.com/what-does-gartner-say-about-ai-pressure-in-customer-service-in-2026/

Voice AI can mishear or misinterpret info, leading to wrong answers. A practical way to catch errors before they reach customers is using readbacks for key details like order IDs—having the AI repeat back what it heard for confirmation