Voice AI can slip up when it guesses answers before checking if they’re right....

https://www.livebinders.com/b/3725889?tabid=5b10b122-e8bc-cdc1-e3cf-6f9708627bee

Voice AI can slip up when it guesses answers before checking if they’re right. A straightforward way to catch errors is using readbacks—like repeating order IDs aloud—so customers can confirm accuracy