Voice AI can slip up with wrong answers when it misunderstands or mixes up...

https://johnnysimpressiveop-eds.trexgame.net/air-canada-argued-the-chatbot-was-responsible-for-its-own-words-is-that-real

Voice AI can slip up with wrong answers when it misunderstands or mixes up data. Catching mistakes early saves time and frustration. One concrete way: have the system read back order IDs to the customer for confirmation