When a negative review or post appears, your immediate reaction matters more...

https://instaquoteapp.com/how-do-i-keep-my-online-presence-from-speaking-for-me-in-the-wrong-way/

When a negative review or post appears, your immediate reaction matters more than the complaint itself. Escalation often fuels the fire, turning a minor issue into a long-term reputation hit that erodes trust and stalls your revenue