When Good Tech Isn't Enough: How Governance Failures Cost a $3.1M SaaS Company Its Customers

https://www.foxtrot-bookmarks.win/ai-platform-treating-disagreement-as-feature

How a $3.1M SaaS Company with Top-Tier Tech Stack Lost Customer Trust In year three a U.S.-based B2B SaaS firm—call it NexusForms—had $3