Why the Claim "Web Search Cuts Hallucination 73-86%" Fails When You Do the Math

https://edwinsbrilliantblogs.tearosediner.net/evaluating-models-for-high-stakes-production-using-facts-to-reduce-hallucinations

When a Product Team Bought the "Web Search Fixes Everything" Pitch: Priya's Story Priya was the product lead for a customer support assistant used by an enterprise software vendor